Ordering
How do I place an order?
Browse our website, select your desired product, and add it to your cart. Proceed to checkout, enter your shipping and billing information, select your payment method, and confirm your order.
Can I modify my order after placing it?
While we cannot guarantee changes once an order is placed, please contact us at [email protected] as soon as possible, and we’ll do our best to accommodate your request.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to monitor your delivery status on either our website or the carrier’s tracking portal.
Shipping
Where do you deliver?
We offer worldwide shipping to bring Citegy products to customers everywhere!
What are your shipping rates?
We keep shipping simple with flat-rate pricing:
- United States: $4.99
- International: $12.99
What are your delivery timeframes?
Typical delivery times:
- United States: 5-7 business days
- International: 10-15 business days
Returns & Refunds
What is your return policy?
Your satisfaction is our priority. If you’re not completely happy with your purchase, you may return it for a full refund within 30 days of receiving your order.
Who pays for return shipping?
For standard returns, customers are responsible for return shipping costs. We recommend using a tracked shipping method for your protection. If you received a damaged or defective item, Citegy will cover the return shipping costs.
How long do refunds take to process?
After we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 10-15 business days for the refund to appear in your account, depending on your financial institution’s processing times.
Cancellations
Are there fees for canceling my order?
We don’t charge cancellation fees. However, if your order has already been processed or shipped, you may be responsible for return shipping costs.
Payment
What payment methods do you accept?
We currently accept Visa and MasterCard.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information during checkout and throughout the transaction process.
When will my card be charged?
Your credit card will be charged at the time you place your order.
If you have any questions not addressed above, please contact our customer support team at [email protected].