This document outlines the billing terms and conditions governing all payment transactions on the Citegy website. By completing a purchase, you acknowledge and agree to these terms.
Payment Options
We accept various payment methods including major credit cards. All payment information must be accurate and current at the time of purchase.
Order Processing
Upon placing an order, our system will process your request promptly. You’ll receive a confirmation email containing your order details and a complete billing summary. Your selected payment method will be charged immediately when you place your order.
Customer Responsibilities
You are responsible for providing complete and accurate billing information, including:
- Full name
- Billing address
- Valid payment details
Please notify us promptly of any changes to your billing information to prevent service interruptions.
Refunds & Returns
If you’re not completely satisfied with your purchase, please consult our Return & Refund Policy for detailed instructions on initiating returns and requesting refunds.
Order Cancellations
To cancel an order, contact our customer support team immediately. While we’ll make every effort to accommodate cancellation requests, please note that once an order has been processed or shipped, cancellation may not be possible.
Price Adjustments
We strive for pricing accuracy across our platform. However, in the event of a pricing error, we reserve the right to correct the price and adjust your order accordingly. If a price change affects your purchase, we’ll notify you and provide options to either proceed with the adjusted order or cancel for a full refund.
Shipping & Handling Fees
Shipping and handling costs are calculated based on:
- Destination address
- Package weight
- Selected shipping method
These fees will be clearly displayed during checkout. For complete information on shipping options, delivery timeframes, and tracking procedures, please review our Shipping Policy.
Tax Information
Applicable taxes (including sales tax or VAT) will be added to your order according to the laws and regulations of your shipping location. All tax amounts are included in your final billing total.
Product Warranties
Product warranties are provided either by the manufacturer or as specified in the product description. Please review warranty information provided with your product or contact our support team with questions.
Product Information
While we make every effort to provide accurate product descriptions, we cannot guarantee complete accuracy in all cases. If you have questions about any product, please contact us before completing your purchase.
Questions?
For any billing-related inquiries, please contact our customer support team at [email protected]. We’re committed to ensuring your billing experience with Citegy meets your expectations.